Sometimes a person can have just enough IT knowledge to seem like he knows what he's talking about until you finally realize a key component of the problem was left out of the conversation.
Today’s example: The concern reported at first was, "My printer was working fine yesterday but isn't working today." (That should’ve been a clue right away this person doesn’t have IT knowledge. That’s never enough info to start with.) Then they went into details of the troubleshooting steps, whether or not it's connected to the network, if it's pulling an IP address--all the things that make it sound like this printer should still be working. But one very key thing they've left out: It's not even the same printer, nor the same model printer that the software is configured to utilize. When I asked, as I usually initially do, if anything changed since yesterday, that might have been a good opportunity for the person to tell me that instead of “nothing I can think of.” Ugh.
Communication! Communication! communication!
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